Eligibility Review
Refund eligibility depends on the applicable service, plan, payment status and usage. Customers may contact support to request a review. Availability of a refund request does not guarantee approval.
Request Information
A review may require the relevant account, order, payment method, request reason and other information needed to verify the transaction and current service usage.
Usage, Balance & Plans
Actual usage, credited balance, subscription state, prior refunds and the status of the payment order may affect the review. Different services or payment providers may support different refund operations.
Processing
Approved refunds are processed through the available payment workflow. Provider confirmation and settlement timing may vary. The service will show available order status information where supported.
Contact Support
Use the support channel published in the current public settings to request a refund review or ask about an existing request.
Contact Support